This is all outlined in detail hereĪgain the log you attached does not really show anything. If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This may not be who you purchased the Polycom device from.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.Įnd Customers are unable to open a ticket directly with Polycom support. If this is the case the fastest and quickest way is to work with your reseller to open a ticket. Please be aware that we are all volunteers so we may not be able to help or not in a manner of time your organisations needs it.
It also enables us to verify the entitlement for using features. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. This article will give you some new tools to help you troubleshoot a Skype for Business audio not working issue. Understanding how Skype for Business establishes audio and video (media) paths can improve your ability to troubleshoot these tricky issues.
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. Skype for Business audio not working This is a common issue in Skype for Business deployments.